Refund Policy
Overview
At HyperCodeStore, we want you to be completely satisfied with your purchase. We understand that sometimes an Asset may not meet your expectations or requirements. This Refund Policy outlines the conditions and process for requesting a refund.
14-Day Refund Window: You may request a refund within 14 days of purchase for any reason.
1. Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- Your refund request must be submitted within 14 days of the original purchase date
- You must have a valid HyperCodeStore account
- The purchase must have been made through our official platform
2. Refund Request Reasons
When submitting a refund request, you will be asked to select a reason from the following options. Please note that not all reasons are valid for a refund:
Valid Refund Reasons
Only for critical errors that make the asset unusable. Minor bugs are not valid refund reasons.
When the asset has numerous bugs that significantly impact usability.
When the seller fails to provide any support or respond to inquiries.
Invalid Refund Reasons
Please review your purchases carefully before completing checkout.
Digital assets cannot be returned once downloaded.
Contact the seller for support with minor issues. Only critical errors qualify for refunds.
3. Refund Process
Our refund process is designed to be fair to both buyers and sellers:
Submit Your Request
Navigate to your purchase history, select the Asset, and click "Request Refund". Choose a reason and provide any additional details.
Seller Notification
The seller is immediately notified of your refund request and can view it in their Vendor Dashboard under the "Refunds" section.
Seller Response Period
The seller has 10 days to respond to your refund request. They may approve, dispute, or provide additional information.
HyperCodeStore Review
If the seller does not respond within 10 days, or if a dispute arises, the HyperCodeStore team will review the request and make a final decision.
Refund Processing
Once approved, your refund will be processed to your original payment method within 5-10 business days.
4. Seller Response Options
When a seller receives a refund request, they can take the following actions:
Approve
Accept the refund request. The buyer will be refunded immediately.
Dispute
Provide reasoning for dispute. HyperCodeStore team will review and decide.
Note: If a seller does not respond within 10 days, the request automatically escalates to HyperCodeStore team review.
5. HyperCodeStore Review Process
When our team reviews a refund request, we consider:
- The reason provided for the refund
- The Asset description and whether it matches the product
- Any evidence or documentation provided by both parties
- The buyer's purchase and refund history
- The seller's response (if any)
Our team aims to make fair decisions that protect both buyers and legitimate sellers while maintaining the integrity of our marketplace.
6. Refund Amounts
When a refund is approved:
- Buyers receive a full refund of the purchase price to their original payment method
- Sellers have the sale amount deducted from their earnings balance
- Payment processing fees may be non-refundable depending on the payment provider
7. After a Refund
Once a refund is processed:
- Your license to use the Asset is immediately revoked
- You must delete all copies of the Asset from your devices
- You may not use the Asset in any current or future projects
- The Asset will be removed from your purchase history
8. Abuse Prevention
To maintain a fair marketplace, we monitor for refund abuse. Accounts that show patterns of excessive or fraudulent refund requests may be subject to:
- Refund request denial
- Account restrictions
- Account suspension or termination
9. Contact Us
If you have questions about our refund policy or need assistance with a refund request, please contact us:
HyperCodeStore Support
ragendom@gmail.com Szily János st. 38, Szombathely, Vas, 9700, Hungary